I downloaded and installed the Support Module, Support Token, and Charts API.
Can someone please explain how this whole system works because I think that I have a misunderstanding of what this module does exactly.
I was hoping that normal authenticated users on my website would be able to create support tickets and then people who work for my company (admins) would be able to view all of these tickets and respond to them.
Why is it making me add clients manually? shouldn't my clients be added automatically as users create tickets??? I would assume that they are the clients?
Also, when a normal authenticated user creates a ticket... shouldn't the ticket be getting assigned to a category instead of a client? Most support systems work this way don't they?
Basically if someone could give me a quick overview of a typical support system setup that would be great.
Let's say I'm the only admin on the website to have full access to all support permissions and I create 3 regular authenticated users. Shouldn't the only check box under permissions be (create tickets) for authenticated users?
I want the authenticated uses to only be able to create tickets, and I want to be the only one allowed to respond to them. Most of the confusion comes in when it says this ticket must be assigned to a client. Why would I want my users to have to pick a random name that they don't know to send their ticket request to?
